Our Story

At The PDI Company, we have witnessed firsthand the challenges that arise when Pre-Delivery Inspections (PDIs) are conducted without clear direction, thorough documentation, or consistent standards. Such practices can lead to overwhelming TARION conciliations and strained customer relationships. Recognizing these issues, we have dedicated ourselves to creating consistency within the PDI process, and fostering positive customer cultures. Our expertise in educating clients on TARION standards and mentoring in customer relationships has been instrumental in enhancing quality awareness and communication. This passion for delivering positive customer experiences led to the inception of The PDI Company. Our mission is to establish consistency, impart knowledge, and build trusting customer relationships through conscientious PDIs. Our PDIteam comprises dedicated industry professionals united by a common goal: to provide exceptional service, create positive experiences, and offer in-depth knowledge of the new home delivery process. We believe in professional and accountable new home delivery. We also believe that your commitment to delivering homes with consistent transparency speaks volumes about your integrity and dedication to fostering a positive customer culture. By partnering with The PDI Company, you align with a team that values quality, consistency, and customer satisfaction, ensuring a seamless and positive experience for every homeowner.



At The PDI Company, we specialize in conducting  Pre-Delivery Inspections (PDIs) that enhance communication, reduce deficiencies, and ultimately lead to higher customer satisfaction. Our experienced PDI group ensures that all clients are treated respectfully as we guide them through the PDI experience. 

Benefits of Partnering with The PDI Company

  • Enhanced Communication: We facilitate clear and effective communication between builders and homeowners, setting realistic expectations and fostering positive relationships.

  • Reduced Deficiencies: By identifying and addressing issues early, we help minimize deficiencies, allowing for more cost-effective solutions and reducing the need for extensive repairs.

  • Increased Customer Satisfaction: A well-conducted PDI leads to satisfied homeowners, encouraging repeat business and positive referrals.

By choosing The PDI Company, you invest in a service that not only enhances the quantity and quality of your PDI experiences, it contributes to the overall success and reputation of your business. Our dedication to the customer experience ensures that each inspection leaves a positive and lasting impression.

FAQ

  1. Is there a size limit to the project to hire The PDI Company?
    Our goal is to provide professional and trusted third party PDI’s for all your projects.  This could range from 3 - 20 PDIs per day, 5 days a week . We can work as your sole PDI provider or directly with your on-site staff to help handle overload.
  2. How are PDIs recorded?
    We work with a variety of industry software, and are familiar with most, thus allowing  our staff to quickly adapt to any software you may be using.
  3. Do you have your own software?
    Our PDI's are electronically recorded and emailed.  However, it would be next to impossible to for us to carry software with all of your company needs and trade specific information.  Short answer is no, but we would be happy to recommend some of our favorite software contacts.  
  4.  Do you schedule and if so, how do you schedule PDIs?
    We offer the option of us scheduling the PDIs based on construction timelines, or we will work with your customer service teams' scheduled PDIs.
  5.  Do you do follow up service?
    While we do not provide after sales service, we do follow up by providing trade assignment along with verbal reiteration of recorded PDI notes, as software allows.


If you have a question that you do not see addressed here, please reach out to us directly